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Have some more questions?

What is Pre-order?

Who says good things don't come to those who wait? With pre-ordering, you get first dibs on our Gutly powder when it's back in stock!

Sometimes, our powders sell so fast that we can run out before our next shipment arrives. But don't worry, we've got you covered. By pre-ordering your favorite flavor, you'll be first in line to receive it as soon as it's restocked. And trust us, our team will treat your pre-ordered powder like a VIP, prioritizing it for delivery.

So, if you want to be one step ahead in the gut-health game, pre-order your Gutly powder today! You won't regret it.

How does shipping and delivery work?

Your journey to gut happiness is about to begin! Our team packs each order with love, care, and just the right amount of sass. It takes up to 72 hours for us to pick, pack, and send your order to its destination, but trust us, it's worth the wait.

If you've got pre-ordered items in your order, we'll hold on to all items until everything is ready to ship together, so you'll get everything in one big gut-loving bundle!

As soon as your order sets sail, you'll receive a shipping confirmation email from us complete with a tracking number. This way, you can follow its journey and get excited for the gut-warming goodness that's headed your way. Your order will be delivered via Australia Post and should arrive within 2-14 business days, so grab a comfy chair and get ready for some Gutly powder to land in your lap!

Australia Post Delay

Australia Post seems to be feeling the love, as they're currently bogged down with a high volume of parcels! With ongoing COVID-19 restrictions, they're having a tough time keeping up with the demand.

Don't worry, your Gutly powder is on its way and we're rooting for it to reach you as soon as possible! We apologize for any inconvenience this may cause, but just think of it as a fun opportunity to practice patience. After all, a little delay only makes the arrival that much sweeter. Thanks for being understanding, gut-health warriors!

How much do I pay for shipping?

Good news, gut-health enthusiasts! If your order is over $50, shipping is on us. That's right, free standard shipping with Australia Post for all orders over $50.

For those who are just starting their gut-health journey, don't worry, we've got you covered too. For orders under $50, we've got a flat rate for standard shipping with Australia Post that'll get your Gutly powder to you in 2-14 business days.

Think of it this way, the more you buy, the more you save on shipping. So why not stock up on your favorite flavor and give your gut the love it deserves!

Do you ship internationally?

Ah, the world is a big place and we wish we could bring our Gutly powder to every corner of it. But, alas, at this moment we are only able to ship within Australia.

Fear not, gut-health warriors of the world! We're working on expanding our reach and hope to bring our products to your doorstep soon. Be sure to sign up for our newsletter so you can be the first to know when we go global. Then, you'll be able to enjoy our delicious protein powders no matter where you are!

How do I track my order?

Hooray! Your gut-healthy journey is about to get even better! After our team packs your order with love and care, we'll hand it off to Australia Post for delivery.

You'll be the first to know when it's on its way, as you'll receive a shipping confirmation email from us complete with a magical "Track Order" button. Just click the button, sit back, and watch as your order makes its way to you. It's like a real-life game of "Where's Waldo," but with protein powder!

Help, I think my order is lost/hasn’t been delivered?

Oh no! Has your gut-healthy happiness gone missing in action? Although Australia Post says it should only take 2-14 business days to deliver your order, sometimes things don't go as planned.

If your order is running late, check your tracking number for any updates on a revised delivery date. But if your order still hasn't arrived within 30 days, don't worry, we've got your back. Just contact us and we'll launch a full-scale investigation with Australia Post.

Think of it as a gut-healthy treasure hunt. And we promise, we'll do our best to help you find your missing happiness as quickly as possible. *Please note: Once we hand over your order to Australia Post, it's in their hands. But we'll be happy to help in any way we can!

Can I change my shipping address?

No worries! We've got you covered if your Gutly powder is headed to the wrong destination. If your order hasn't set sail yet, just send us the updated address and we'll steer it in the right direction.

But if your order has already hit the high seas, don't sweat it! You can still redirect it with the Australia Post tracking link in your shipping confirmation email. Just think of it as a little detour on its way to a happier gut.

*Please note: Our team takes great care in sending your order to the address provided, so double check it before you submit. We don't want your Gutly powder to end up on a deserted island, do we?

What is the purpose of including maltodextrin in Gutly?

Well, the reason we've got maltodextrin in our Gutly protein powder is to keep that coconut milk nice and smooth - we don't want any clumps messing with your delicious drink! But don't worry, we're not just throwing it in there as a filler. We keep it to a minimum (less than 1.78%) to make sure you're not overloading on the stuff. And hey, we're always on the lookout for a maltodextrin-free coconut milk option - we know some of you are keeping an eye on those glycemic index levels!

How many grams of sugar per serving?

Good news, folks! Our Gutly protein powder is a friend to those watching their sugar intake. Each serving packs a mere 3 grams of the sweet stuff, which we lovingly add for a touch of maple-y goodness. No need to worry about a sugar overload, our formula has been tested and perfected for the perfect balance of flavor and health.

How many servings you get out of this?

15 servings per standard size packaging (500g) - that's two whole weeks of gut-loving goodness! Just imagine, one serving a day to keep the doctor (and gut discomfort) away. It's like getting a hug from the inside out!

Does the chocolate flavor have a coconut taste to it?

No need to rely on your taste bud's memory alone! Our chocolate flavor has a subtle hint of coconut that adds a tropical twist to your morning smoothie. But, don't just take our word for it. Give it a taste-test yourself with our sample before committing to a full-sized package. Your taste buds will thank you!

Directions for use? How much water and how much powder do you use when mixing one drink?

Let's mix things up! Use one scoop (approx. 33g) of Gutly protein powder and mix it with 150ml of water or any other liquid you prefer. Shake it, blend it, or stir it with a fork. Voila! Enjoy your Gutly protein drink!

The saturated fat content is a little high. What is the fat source in this product?

Don't worry, it's the good kind of fat! You know, the type that helps you feel fuller for longer and keeps those hunger pangs at bay. Plus, coconut milk is one of nature's superfoods, providing all sorts of healthy benefits. So go ahead and indulge in a little bit of saturated fat guilt-free!

How many calories per serving?

One serving of Gutly protein powder packs a punch with 580kJ of energy. So go ahead and fuel up your gut and body with a delicious drink, guilt-free!

Does this contain any BCAAs?

In simpler terms, our Gutly protein powder is like a personal chef that keeps your muscles fed all day long. And not just any chef, but a Michelin-starred one that only uses the finest ingredients – including BCAAs! So, don't just satisfy your hunger, give your muscles the 5-star treatment with our Gutly protein powder.

What is Gutly Guarantee?

Looking for a guarantee that'll make you smile as well as leave you satisfied? Look no further! The Gutly Guarantee is here to put a grin on your face. We're so confident in our product that if for any reason you're not 100% happy, just reach out to our customer happiness team (they're the ones that love hearing from you!) at and we'll do whatever it takes to make it right. No questions asked, no matter what, we guarantee happiness! And if you're still not sure, go ahead and try one of our samples! We know you'll love it.

How secure is your payment?

So, you can rest easy knowing that your payment information is being handled by the best in the biz. We won't let any cyber-gremlins sneak in and steal your precious information. Think of it as a virtual safe, with a hefty combination lock and a guard dog that never takes a nap. Sleep tight!

What payment types do you offer?

We also accept the traditional payment methods like, you know, the ones your grandma used to use back in the day! Like good old credit cards (Visa/Mastercard/American Express) or even those fancy new debit cards that let you shop like a boss from the comfort of your own couch. No need to stand in line or anything!

I have an issue with order, how do I contact you?

If you have any trouble with your order, just think of it as a little puzzle for us to solve! Our Customer Happiness team loves a good mystery, and they're here to help you get to the bottom of it. Just drop us an email at and we'll get cracking. Trust us, there's nothing a little bit of detective work and a whole lot of customer service can't fix!

How do I provide feedback?

We’re all ears! If you have any comments, compliments, or suggestions for us, don’t hold back! We’re all about spreading the Gutly love and making sure our customers are satisfied. So, whether you’re raving about the taste or have some constructive criticism, shoot us an email at We can’t wait to hear from you!

Egg-white Protein Sample

Our protein powder is not only delicious but also super friendly to your sensitive tummy. Say goodbye to bloating!

Hemp Protein Sample

Our hemp-based alternative with superior quality, easy-to-digest ingredients for your sensitive tummy!